Lion Square Lodge in Vail Colorado - Lion Square Lodge Guest Comment Card

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Guest Survey Thank you for the privilege of hosting your vacation at Lion Square Lodge. It is our sincere hope that our accommodations, amenities, and levels of guest service were beyond your expectations. We would appreciate your assistance in evaluating your vacation experience with Lion Square Lodge so that we may better serve you in the future. Please check "1" if we exceeded your expectations, check "2" if we met your expectations, check "3" if we fell below your expectations. Your additional comments, suggestions, and answers to other questions would also be helpful and appreciated. I welcome your comments and any suggestions for improvements. Thank you for staying with us. Cordially, Bill Anderson General Manager

Suggestions and Additional Comments

Is this your first visit to Lion Square Lodge? Yes No

If no, how many previous visits?

How long has it been since your last stay?

How did you hear about Lion Square Lodge?

If there are any members of our staff who provided outstanding service, we welcome the opportunity to commend them on your behalf. Please list their names in the space provided below.

Would you recommend Lion Square Lodge to others? Yes No

When visiting Vail again, would you return to Lion Square Lodge? Yes No

Room #

Name

Dates of stay:	From To

Email Address:


Room Reservations

	Expectations
	Exceeded	Met	Fell Below
Promptness and Efficiency	1	2	3
Friendly and Informative	1	2	3
Accuracy of Reservation	1	2	3

Comments

Room Rates

	Expectations
	Exceeded	Met	Fell Below
Overall Value for Price Paid	1	2	3

Comments

Reception and Service Friendly, Courteous and Prompt Service from:

	Expectations
	Exceeded	Met	Fell Below
Front Desk Staff	1	2	3
Bell Staff	1	2	3
Concierge	1	2	3
Message and Wake-up Calls	1	2	3
Housekeeping Staff	1	2	3
Maintenance Staff	1	2	3

Comments

Guest Rooms

	Expectations
	Exceeded	Met	Fell Below
Cleanliness upon check-in	1	2	3
Service during stay	1	2	3
Proper working order of fixtures and appliances	1	2	3
Kitchen utensils and dinnerware	1	2	3
Adequately supplied linens and guest supplies	1	2	3
Furnishings, room decor and lighting	1	2	3

Comments

Guest Room Amenities

	Expectations
	Exceeded	Met	Fell Below
High Speed Internet	1	2	3
Bathrobes	1	2	3
Towels	1	2	3
Bed Linens	1	2	3
In-room Coffee	1	2	3
Aveda Bath Products	1	2	3

Comments

Amenities

	Expectations
	Exceeded	Met	Fell Below
Pool	1	2	3
Hot Tubs	1	2	3
Exercise Room	1	2	3
Changing Rooms	1	2	3
Hotel Lobby Area	1	2	3
Ice Machine/Vending Machine	1	2	3
Parking	1	2	3
Hotel Signage (interior/exterior)	1	2	3

Comments

Food and Beverage Mezzaluna Restaurant

	Expectations
	Exceeded	Met	Fell Below
Ambiance	1	2	3
Food Quality	1	2	3
Beverage Quality	1	2	3
Prompt Service	1	2	3
Courtesy	1	2	3
Value for Price Paid	1	2	3

Comments

Lion Square Banquets and Conferences

	Expectations
	Exceeded	Met	Fell Below
Meeting Room Decor and Furnishings	1	2	3
Food and Beverage Quality	1	2	3
Banquet Presentation	1	2	3
Banquet Service	1	2	3

Comments

Transportation Colorado Mountain Express

	Expectations
	Exceeded	Met	Fell Below
Timeliness	1	2	3
Friendliness of Drivers	1	2	3
Convenience	1	2	3

Comments

Ski Rental/Sports Shop Charter Sports

	Expectations
	Exceeded	Met	Fell Below
Equipment	1	2	3
Ski Storage	1	2	3
Friendly and Courteous Service	1	2	3
Prompt Service	1	2	3
Value for Price Paid	1	2	3

Comments

Marketing Information
Check all that apply

Did you stay with us in the Summer and Winter?
Winter Summer

How did you decide to stay at Lion Square Lodge?

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Summer | Winter

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Lion Square Lodge | 660 W. Lionshead Place | Vail, CO 81657 | reservations@lionsquare.com

Vail Condominium Lodging
Lion Square Lodge