Guest Survey Thank you for the privilege of hosting your vacation at Lion Square Lodge. It is our sincere hope that our accommodations, amenities, and levels of guest service were beyond your expectations. We would appreciate your assistance in evaluating your vacation experience with Lion Square Lodge so that we may better serve you in the future. Please check "1" if we exceeded your expectations, check "2" if we met your expectations, check "3" if we fell below your expectations. Your additional comments, suggestions, and answers to other questions would also be helpful and appreciated. Note: If you choose not to respond to a question, just leave it blank. I welcome your comments and any suggestions for improvements. Thank you for staying with us. Cordially, Bill Anderson General Manager

Suggestions and Additional Comments
Is this your first visit to Lion Square Lodge?   Yes    No
If no, how many previous visits?
How long has it been since your last stay?
How did you hear about Lion Square Lodge?
If there are any members of our staff who provided outstanding service, we welcome the opportunity to commend them on your behalf. Please list their names in the space provided below.
Would you recommend Lion Square Lodge to others?   Yes    No
When visiting Vail again, would you return to Lion Square Lodge?   Yes    No
Room #
Name
Dates of stay:	From To
Email Address:

Room Reservations   Expectations   Exceeded Met Fell Below Promptness and Efficiency 1 2 3 Friendly and Informative 1 2 3 Accuracy of Reservation 1 2 3 Comments Room Rates   Expectations   Exceeded Met Fell Below Overall Value for Price Paid 1 2 3 Comments Reception and Service Friendly, Courteous and Prompt Service from:   Expectations   Exceeded Met Fell Below Front Desk Staff 1 2 3 Bell Staff 1 2 3 Concierge 1 2 3 Message and Wake-up Calls 1 2 3 Housekeeping Staff 1 2 3 Maintenance Staff 1 2 3 Comments Guest Rooms   Expectations   Exceeded Met Fell Below Cleanliness upon check-in 1 2 3 Service during stay 1 2 3 Proper working order of fixtures and appliances 1 2 3 Kitchen utensils and dinnerware 1 2 3 Adequately supplied linens and guest supplies 1 2 3 Furnishings, room decor and lighting 1 2 3 Comments Guest Room Amenities   Expectations   Exceeded Met Fell Below High Speed Internet 1 2 3 Bathrobes 1 2 3 Towels 1 2 3 Bed Linens 1 2 3 In-room Coffee 1 2 3 Aveda Bath Products 1 2 3 Comments Amenities   Expectations   Exceeded Met Fell Below Pool 1 2 3 Hot Tubs 1 2 3 Exercise Room 1 2 3 Changing Rooms 1 2 3 Hotel Lobby Area 1 2 3 Ice Machine/Vending Machine 1 2 3 Parking 1 2 3 Hotel Signage (interior/exterior) 1 2 3 Comments Food and Beverage Mezzaluna Restaurant   Expectations   Exceeded Met Fell Below Ambiance 1 2 3 Food Quality 1 2 3 Beverage Quality 1 2 3 Prompt Service 1 2 3 Courtesy 1 2 3 Value for Price Paid 1 2 3 Comments Lion Square Banquets and Conferences   Expectations   Exceeded Met Fell Below Meeting Room Decor and Furnishings 1 2 3 Food and Beverage Quality 1 2 3 Banquet Presentation 1 2 3 Banquet Service 1 2 3 Comments Transportation Colorado Mountain Express   Expectations   Exceeded Met Fell Below Timeliness 1 2 3 Friendliness of Drivers 1 2 3 Convenience 1 2 3 Comments Ski Rental/Sports Shop Charter Sports   Expectations   Exceeded Met Fell Below Equipment 1 2 3 Ski Storage 1 2 3 Friendly and Courteous Service 1 2 3 Prompt Service 1 2 3 Value for Price Paid 1 2 3 Comments

Marketing Information Check all that apply

Did you stay with us in the Summer and Winter?   Winter    Summer

How did you decide to stay at Lion Square Lodge?

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